Where Fortune 5 Experience and Dynamic Thought Leadership Meet
Transform
People
WE TRANSFORM
PEOPLE
Hiring/Onboarding Operational Leaders
Leadership Mentoring for High Potentials
People and Culture
Diversity and Inclusion
Learning and Development
Curriculum/Instructional Design
Training & Workforce Management
Transform
Technology
WE TRANSFORM TECHNOLOGY
Technology Standardization
Customer Journey Technology Stack
Omni-Channel Deployments
Enterprise Solutions
Salesforce.com Surfboard Ninja Innovation Award
Transform
Process
WE TRANSFORM
PROCESS
Onshore/Offshore Remote Teams
Onshore/Offshore Call Centers
Strategic Implementation Planning
Lean Operational Excellence
Enterprise Voice of The Customer Program Creation
Global Service Models
Retail Centralization
Why?
Practical Solutions Your Leadership Team Can Implement and Own
Advisory Services
Sometimes, a little help from an experienced professional can make the biggest difference towards your success. Our experience helps you navigate the uncertainty and bring clarity to transformation initiatives.
Having led Fortune 5 strategic operations, on a global scale, we have the dependable, real world experience to help you and your teams deliver results.
Industry Experience
Founder and CEO, Troy Mills, is recognized as a dynamic industry thought leader and speaker in the customer care space. In the private sector he has led transformation programs for Fortune 5 Organizations that have ranged from $50+ million across several industries.
Financial Services
Benefits Outsourcing
Retail
Healthcare
Project Experience
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Customer Experience Transformation
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Global Service Models
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Retail Centralization
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Offshoring / Outsourcing
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Technology Standardization
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Omni-channel Deployments
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Consent & Preference Deployments
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Lean / Six Sigma Programs
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Employee Engagement Programs
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Cost Workshops
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Voice of the Customer Programs
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Organizational Design
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Vendor Management
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Training Curriculum
Why?
Create a Superior Customer Experience to Achieve Exponential Growth
Smarter Consulting
Having led operations and customer care globally for some of the largest brands in the world, we have had the opportunity to develop and deliver on a number of industry-leading programs that have made major impacts on the companies and the customers they serve. Whatever change you’re hoping to make, or goal you’re trying to achieve, we can help you and your team through it every step of the way. As experienced Fortune 5 business leaders, we understand how to lead change at the highest levels and ensure that the program delivers on the committed strategic value. We can also lead your teams through the exercises to deliver on a long-term strategy that aligns with the business vision.